At a glance
| Situation | What happens |
|---|---|
| You cancel before filming | Full refund |
| You cancel after filming | No refund for that work |
| You cancel a monthly plan | No further charges. The current month isn't refunded. |
| Meta ad spend | Paid to Meta directly, so it's not refunded by us |
One-time video shoot ($360)
If you cancel any time before filming, we refund everything you paid. Once filming has happened, the shoot isn't refundable, because the time and production work have already gone into it.
Monthly plans
Monthly plans renew month to month, with no long-term contract. You can cancel at any time by emailing us before your next billing date. After you cancel:
- you won't be charged again
- we finish the work for the month you've already paid for
- the current month's payment isn't refunded
If you cancel before any filming has happened in your first month, you get a full refund for that month.
Meta ad spend
Your ad budget is paid directly to Meta and never passes through us, so we can't refund it. You can pause or stop ads at any time, and Meta's own policies apply to any charges they've made.
How to cancel or request a refund
Email BrineCreative@brinemarketing.com with your name, your business name and what you'd like to cancel. We'll confirm by email. Approved refunds go back to your original payment method within 10 business days.
Contact
Aaron Legler, doing business as Brine Creative
Greeley, Colorado
Email: BrineCreative@brinemarketing.com
Phone: (970) 587-3824